Privacy Policy

At HavenNest, we respect your privacy. This policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our store.

1. Information We Collect

• Information you give us: When you place an order, we collect your name, billing and shipping address, email address, phone number, and payment details.

• Information collected automatically: When you browse our site, we automatically collect device and browser information, IP address, and how you interact with our website using cookies and similar tracking technologies.

2. How We Use Your Information

We use your information to:

• Fulfill and ship your orders and process payments.

• Communicate with you regarding your orders or inquiries.

• Screen orders for potential fraud or security risks.

• Improve our website and, with your consent, send you marketing updates or targeted advertisements.

3. Sharing Your Information

We share your information only with trusted third-party service providers (such as our e-commerce platform, payment gateways, and shipping partners) necessary to run our business, or as required by New Zealand law.

4. Your Rights (New Zealand Privacy Act 2020)

Under New Zealand law, you have the right to access, correct, or request the deletion of the personal information we hold about you.

5. Contact Us

If you have any questions about our privacy practices or want to exercise your rights, please contact us at support@havennest.co.nz.